Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Pavitra Foods. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing, browsing, or purchasing products from our website, you acknowledge that you have read, understood, and agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Eligibility

You must be at least 18 years of age or have the consent of a parent or legal guardian to use this website and purchase products.

3. Products and Pricing

  • All products displayed on the website are subject to availability.
  • We reserve the right to modify, discontinue, or update products without prior notice.
  • Prices are listed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated.
  • We strive to ensure pricing accuracy; however, errors may occasionally occur. We reserve the right to cancel orders placed with incorrect pricing.

4. Order Acceptance

  • An order confirmation does not constitute acceptance of your order.
  • We reserve the right to refuse or cancel any order at our sole discretion.
  • Orders may be canceled due to stock unavailability, payment issues, suspected fraud, or inaccurate information provided by the customer.

5. Payments

We accept payments through secure payment gateways and approved payment methods available on the website.

By placing an order, you authorize us to charge the selected payment method for the total purchase amount, including applicable taxes and shipping charges.

6. Shipping and Delivery

  • Delivery timelines are estimates and may vary depending on location, logistics, weather conditions, or unforeseen circumstances.
  • We are not liable for delays caused by third-party courier services.
  • Risk of loss and ownership transfer to the customer upon successful delivery.

7. Returns and Refunds

  • Returns and refunds are governed by our Return & Refund Policy.
  • Food products, consumables, and perishable items may not be eligible for return unless received damaged, defective, or incorrect.
  • Refunds, where approved, will be processed through the original payment method within the applicable processing period.

8. Product Information

We make reasonable efforts to accurately display product descriptions, images, ingredients, nutritional information, and packaging details. However:

  • Actual packaging may vary.
  • Product images are for illustrative purposes only.
  • Customers should review ingredient lists and allergen information before consumption.

9. Intellectual Property

All content on this website, including text, graphics, logos, product images, designs, trademarks, and software, is the property of Pavitra Foods and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website security or functionality.
  • Upload malicious code or harmful content.
  • Engage in fraudulent transactions.
  • Attempt unauthorized access to website systems or customer information.

11. Limitation of Liability

To the maximum extent permitted by law, Pavitra Foods shall not be liable for:

  • Indirect, incidental, special, or consequential damages.
  • Loss of profits, data, business opportunities, or goodwill.
  • Delays or failures resulting from events beyond our reasonable control.

Our maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Pavitra Foods, its directors, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms.

13. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

14. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, labor disputes, transportation disruptions, or technical failures.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in the city where Pavitra Foods operates its principal business.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with the revised effective date.

Continued use of the website after changes constitutes acceptance of the revised Terms.